Disclaimer

1. Allergy Warning

Our bakery handles common allergens, including but not limited to nuts, gluten, dairy, soy, and eggs. While we take precautions to minimize cross-contamination, our kitchen is not an allergen-free environment. If you have a food allergy, please inform us when placing your order. However, we cannot guarantee that any product will be completely free from allergens.

2. Edible Printed Images

Our edible image prints are made using food-grade paper and food coloring. Please note:

  • Some colors may not print exactly as they appear on a digital screen due to variations in edible ink and paper.

  • High-resolution images with minimal black, brown, or gray sections yield the best results.

  • Fading, slight discoloration or air bubbles may occur over time, especially with exposure to humidity.

3. Food Coloring & Color Matching

Dark and highly saturated colors (such as black, red, green, and blue) require a higher concentration of food coloring in buttercream or whipped cream. This may:

  • Alter the taste slightly.

  • Cause temporary staining of teeth, lips, or hands.

To minimize these effects, we recommend opting for lighter shades. For deeper hues, we suggest using fondant. If you require a specific shade, please provide a color swatch, and we will do our best to match it. However, due to the nature of food-based dyes, an exact color match cannot be guaranteed.

4. Temperature, Storage & Weather Conditions

BB Café is renowned for its fresh whipped cream cake fillings, made with only 35% cream and icing sugar—no preservatives, stabilizers, or additives. This means:

  • Whipped cream cakes must be refrigerated and are highly sensitive to warm temperatures.

  • Exposure to heat or humidity may cause whipped cream cakes to soften or melt.

  • Fondant cakes may sweat in humid conditions.

  • Cakes should never be displayed in direct sunlight or rain.

Proper handling and storage are the customer’s responsibility once the cake leaves our premises.

5. Deposits & Cancellations

All cake orders require 100% payment upon confirmation.

Cancellation Policy:

  • 7+ days before pickup/delivery: 20% of the total order is non-refundable.

  • 6 days or less before pickup/delivery: 50% of the total order is non-refundable.

  • If the order includes custom elements that require advance preparation—such as sugar flowers, fondant figurines, or other handcrafted decorations—we reserve the right to decline a refund or require payment for the components that have already been made.

6. Cake Serving Sizes

BB Café’s cake sizes follow industry standards. As a general guideline, we estimate ~100g per serving. However, serving sizes may vary depending on the cake's density and ingredients:

  • Lighter sponge cakes may result in larger slices per weight.

  • Denser cakes with fillings such as nuts, fruits, or rich ingredients may appear smaller but have the same weight per serving.

Serving sizes are suggestions only—please adjust portion sizes based on your guest count and appetite.

7. Custom Designs & Replication

All custom cakes are handcrafted by our skilled cake decorators. If requesting a cake based on a provided photo, please note:

  • Cakes are artistic interpretations, and minor variations will occur.

  • No two cakes will be identical, even when replicating a previous BB Café design.

8. Fresh, Sugar & Preserved Flowers

  • Sugar flowers often contain metal wiring, which can pose a choking hazard. These should be removed before serving.

  • Preserved/artificial flowers may contain additives and preservatives and are for decorative purposes only.

  • For fresh flowers, we will do our best to source blooms based on your preferred color palette. However, availability depends on the season.

  • We recommend serving fresh-flower cakes on the same day of pickup for optimal presentation.

9. Delivery & Setup

  • Cake delivery must be requested at the time of ordering and is subject to availability.

  • The client is responsible for ensuring a stable, level surface for setup.

  • Cakes must be stored following our temperature and weather guidelines.

  • BB Café is not liable for damages after delivery is completed.

10. Pick-up & Transporting Cakes

Once a cake is picked up from BB Café, it becomes the customer’s responsibility. We are not responsible for any damages that occur after pickup and do not offer refunds or replacements for accidental damage.

Transporting Tips:

  • Always place cakes on a flat/level surface inside an air-conditioned vehicle.

  • Never place the cake on a car seat, as the angle may cause it to shift or collapse.

  • Drive carefully and avoid sudden stops or sharp turns.

For large or delicate cakes, we recommend opting for our delivery service whenever possible.