Frequently Asked Questions

How soon in advance should I order my cake?


For classic cakes and pastries you can pick them up within 2 days, or stop by one of our 7 cafe's whenever you'd like for our in-house selection of desserts (while quantities last daily).


For custom cakes please give us at least 3 days notice.


For one-of-a-kind cakes please give us at least 4 weeks notice.


Our line of BB Wedding Cakes can be ordered and ready within 4 weeks.


For Wedding Cakes please provide us with at least 4-6 months notice. We recommend getting started as soon as you know your wedding date.

Do you Deliver?

Yes! We offer delivery for an additional fee. Delivery & Pick Up information can be found here.

Where can I pick-up my order?

You can have your order delivered the the nearest BB Cafe location to you. Find our store locator here.

Each location has allocated day and time slots for pick up. If you do not see your desired pick-up date or time, select a different BB Cafe location!

Wedding Cakes can only be picked-up from BB Thornhill at 39 Glen Cameron Rd, Thornhill, ON L3T 1P1, Canada.

I have allergies - what's in the cakes?

Our kitchen uses allergens such as nuts, gluten and dairy. If you have an allergy, please inform us. We will do our best to avoid cross-contamination. However, as allergens are present in our kitchen, we cannot guarantee that your cake is 100% free from cross contamination.

More details about our policies and disclaimers can be found here.

Wedding Cakes

Here are some answers to common questions we get asked about our wedding cakes.


Usually 4-6 months’ notice is enough, but we recommend checking availability as soon as you have a venue booked. If your event is before 4 months, please contact for a rush order here.

Do you provide tasting boxes?

Yes. Our tasting boxes include 4 flavours of your choice in mini cakes shareable between you and your honey. This is complimentary with a signed Custom Cake agreement that is greater than $700. If you wish to have a taste before signing the contract, the box fee is $50.

 Do you offer delivery? 

Yes! Please email us at to request for a quote. Delivery & Pick Up information can be found here.

Can I have whipped cream in my wedding cake?

That’s our specialty! It’s true, Whipped Cream is delicious. Knowing how important the taste of a wedding cake is, we had to offer it in our tiered cakes as well. 

Can I have a grand tiered cake even with an intimate guest count?

Absolutely. We can add styrofoam (faux) tiers for decorative purposes to any cake. Please note, the price of a styrofoam tier is about the same as a real cake tier. 

Can I order my Wedding Cake on your website?

Absolutely! View our collection of BB Wedding Cake Designs here or submit a request for a Bespoke Wedding Cake here.

Can't find what you're looking for?

Send us an email here and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

You can contact us directly at