Refund policy
Deposits and Cancellations
All one-of-a-kind cakes require a 50% non-refundable deposit at the time of order confirmation. The remaining 50% balance can be paid at the time of pick up with the exception of Engagement and Wedding Cakes which should be paid in full 1 week prior to the due date. In the event of delivery, full payment must be made 2 days prior. In the case of cancellation within 7 or more days prior to the due date, 20% of the total order amount is non-refundable. In the case of cancellations 6 days or less before your event date, 50% of the total is non-refundable.
Refunds Due To Damage During Travel
Pick-Up Orders Only
Once your cake is picked up from BB, we cannot control how it is cared for. Therefore, we cannot be responsible for any damages and will not refund or replace accidentally damaged cakes. If you wish to send a representative to pick up and set up the cake, you are assuming full liability and responsibility for the condition of the cake. During the warmer months, special care is necessary when traveling with a cake in the car. We recommended that cakes should be transported in an air-conditioned vehicle on a flat surface. Never place the cake box on the car seat as it is tilted on an angle and will cause damage.
All one-of-a-kind cakes require a 50% non-refundable deposit at the time of order confirmation. The remaining 50% balance can be paid at the time of pick up with the exception of Engagement and Wedding Cakes which should be paid in full 1 week prior to the due date. In the event of delivery, full payment must be made 2 days prior. In the case of cancellation within 7 or more days prior to the due date, 20% of the total order amount is non-refundable. In the case of cancellations 6 days or less before your event date, 50% of the total is non-refundable.
Refunds Due To Damage During Travel
Pick-Up Orders Only
Once your cake is picked up from BB, we cannot control how it is cared for. Therefore, we cannot be responsible for any damages and will not refund or replace accidentally damaged cakes. If you wish to send a representative to pick up and set up the cake, you are assuming full liability and responsibility for the condition of the cake. During the warmer months, special care is necessary when traveling with a cake in the car. We recommended that cakes should be transported in an air-conditioned vehicle on a flat surface. Never place the cake box on the car seat as it is tilted on an angle and will cause damage.